Refund policy

Exchange & Return Policy

Your comfort, confidence, and hygiene are our top priorities at SilkReverie.

Due to the intimate nature of our products and for hygiene and safety reasons, we do not accept returns or exchanges on panties, lingerie sets, shapewear, or any item that has been worn, washed, or used.

When Can You Request an Exchange or Refund?

We offer exchanges or refunds in the following situations:

Wrong item received — If you receive an item different from what you ordered.
Wrong size received — If we send you a size different from the one you ordered.
Damaged or defective item — If your product arrives damaged or has a manufacturing defect.
Size exchange — You may exchange your item for another size or an article within the same price range.

Please note: A delivery charge of Rs. 200 will apply to size exchanges. This charge is separate and will not be adjusted against the price of the exchanged product. If the exchange is required because of an error on our part, the exchange delivery charge will not apply.

🧾 How to Request an Exchange or Refund

Contact us within 24 hours of receiving your order through WhatsApp or email.
Share your order number along with clear pictures of the product and packaging.
Our rider will arrange a reverse pickup of the parcel where applicable.
Once we receive the item, our team will inspect it to confirm that it meets our exchange/return conditions.

📦 Exchange & Return Conditions

To be eligible for an exchange or refund, the product must:

Be unused and unworn
Be unwashed
Be in its original packaging
Have all original tags intact
Be in the same condition in which it was received

Products that show signs of use, washing, damage, or alteration may not be eligible for an exchange or refund.

🔄 Processing Time

Exchange: Usually completed within 3–5 working days after the returned item is picked up and received.
Refund: Refunds are processed within 5–7 working days after the product passes our quality inspection.

🚚 Delivery Charges

A Rs. 200 delivery charge applies to customer-requested size exchanges and may apply again for subsequent exchanges.

If the exchange is due to a wrong item, wrong size sent by us, or a product defect/damage caused before delivery, SilkReverie will cover the applicable exchange delivery charges.